I’ve published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting the User in User Assistance. I’d love to hear what you think about these techniques.
What’s your favorite JustWriteClick post?
I like to keep an eye on what posts are popular, although with a blog, you can define popular in many different ways. Most comments, most views, or highest average daily views. So if you’re new to my blog, (and the recent uptick in subscribers might indicate that some of you are, so welcome!) you […]
I signed a book contract! Conversation and Community: The Social Web for Documentation
I’m simply buzzing with excitement because the ink is drying on my first book contract, and it’s with XML Press with the capable Richard Hamilton at the helm. The title is Conversation and Community: The Social Web for Documentation. Here’s the announcement and description of the book. I’m nearly done writing it, the designer (the […]