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August 2, 2009 by annegentle

Book Release Party – Conversation and Community

It’s time to celebrate and get together in person to talk about rebooting, remixing, and reinventing technical documentation. If you’re in the Austin area, I’d love to see you at the Book Release Party. Here are the details. {When} Tuesday August 18, 2009 5:00 pm to 7:00 pm {Where} North by Northwest Restaurant and Brewery […]

March 2, 2009 by annegentle

Free as in freedom, not free as in no cost

I’ve been telling writers early and often about the upcoming Firefox Book Sprint at DocTrain West March 17 and 18 to write a manual for Firefox 3.0 along side of Chris Hofmann, Director of Engineering for the Mozilla Foundation! I can’t go to DocTrain for various reasons, mostly because March is a busy month in […]

January 17, 2009 by annegentle

Embrace the “un”

An article that Janet Swisher and I wrote for STC Intercom magazine about unconferences, BarCamps, and Book Sprints is available as a PDF file from the stc.org site if you are an STC member. I have permission to post it as well, so click the image for a free download of the PDF file. Janet […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]