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November 16, 2008 by annegentle

OLPC Book Ready for G1G1!

Tomorrow, Monday, November 17 is the launch of the new Give One Get One campaign for 2008 – meaning, once again you can buy your very own XO laptop. The tagline for this year is Give a Laptop. Get a Laptop. Change the World. You can buy yours at amazon.com/xo. All our community author’s work […]

October 8, 2008 by annegentle

FLOSS Manuals book store now open!

I went out for a run this morning and realized it has been a year this very week since I started my volunteer work with OLPC. This project was my first foray into the open source world from a contributor standpoint, and I can’t believe how it has paid back at least tenfold in the […]

January 11, 2008 by annegentle

Wikipatterns, the wiki, the book, teh awesome

I’ve gotten a review copy of WikiPatterns (the book) in the mail and I want to review it here and make sure everyone who reads my blog knows about this book and the WikiPatterns website. It’s a guide to getting the most out of your wiki and the most from collaboration with the people you […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]