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September 16, 2008 by annegentle

Podcast production at talk.bmc.com

It went all too quickly, but for the past few months I’ve been working with Tom Parish on podcast production at talk.bmc.com. I’ve since decided I can’t juggle quite that many balls in the air, but I’m pleased with how these podcasts turned out. I learned a lot about the behind-the-scenes work of recruiting interviewees, […]

Filed Under: social media Tagged With: BMC Software, BSM, IT, ITIL, podcasting, social media

June 5, 2007 by annegentle

Watching web goings-on live with visualizations

Watching activities live on the internet, especially in the Web 2.0 space, offers endless entertainment. I have a fascination with the “live” sites where you can visualize what’s going on across an entire site such as Twitter, Flickr, Digg, or Del.icio.us. It appears to be mostly for entertainment value, although I’m sure that researchers and […]

Filed Under: talk.bmc Tagged With: BSM, del.icio.us, DIGG, flickr, twitter, visualizations, Web 2.0

October 6, 2006 by annegentle

Learning more about identity management

Today I noticed a link from the bmc.com website to an identity primer of sorts, and found a bunch of information on how to run an identity aware business. Somesh Singh’s podcast is one offering and well worth listening to. On an introductory level for web identity, I just watched the neatest presentation from OSCON […]

Filed Under: talk.bmc Tagged With: BSM, identity management

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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