Business Service Management | Just Write Click

September 15, 2005 by annegentle

Ah ha! Discovery along your route

Discussing what is a route to value, anyway? I just started on a Routes To Value writing team this summer, and I had a lot to read just to try to wrap my head around a route to value. What is a route to value? Why were they created? A Route To Value is basically […]

September 12, 2005 by annegentle

The catering’s down! Flights can’t take off!

BSM International. Where we all get to stare at fancy mock network diagrams, solve logic puzzles, and pretend to feed hungry airline passengers. Ah, yes. Atwell Williams’ podcast brings back memories of the BSM simulation course. A few weeks ago, I also stumbled across this review of our BSM International training class. The article is […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]