The reaction to the problem more important than the root cause I was intrigued by the tagline on this new blog, g2zero: Better Code == Business, which I take to mean that better code is equivalent to better business. I wondered if they would be like-minded about the principles of our Business Service Management concepts, […]
More business and IT connections
If you didn’t already know that business and IT have real connections that matter to customers, here are a couple more examples. I like the user experience blog This Is Broken. There are two recent entries that caught my eye as examples of connecting IT procedures to customer-facing services. This post showcases an error in […]