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September 17, 2009 by annegentle

Talking to Ellis Pratt about Conversation and Community

I spoke with Ellis Pratt with Cherryleaf in London from my home in Austin for a video interview last week, and the shortened version is available online now. He had many good questions, ones that I enjoy discussing all the time, such as the future of our profession. One good one was “What will user […]

July 21, 2009 by annegentle

Elsewhere on the web…

I have neglected to excerpt and link to some of my posts from the Duo Consulting blog. I’ve taken a break from writing for them for a few months while finalizing my book, but looking back at these posts, I wanted to share them with my readers! So here goes. It Ain’t All Business: Using […]

July 18, 2009 by annegentle

How my 5-year-old sees web content

I had the funniest inquiry from my five-year-old son today. He said, “Mom, how does the computer know there are new Lego sets?” Now, I didn’t launch into a description of Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services even though Bob Glushko’s book is on our bookshelf. I had to […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]