My new assignment had me searching for troubleshooting information and I hit the jackpot Have you ever solved a particularly nasty bug or fixed a problem while writing an email to a co-worker about the problem? Merlin Mann of 43folders has a great post describing how to Solve problems by writing a note to yourself. […]
Facing the Dell laptop with a Sony battery recall… can a CMDB help?
Determining how a CMDB could help the business with a recall like the Dell laptop with a Sony battery fire hazard So, was your laptop affected by the recent Sony battery recall? I have a Dell Latitude D600 and had to check the serial number but fortunately the battery number did not match those on […]
Eating our own dog food, or sipping our own champagne
How we strive to achieve BSM at BMC Eating your own dog food. The phrase comes from the early television advertising genre when people would ask, but will the dog eat the food? Today it’s categorized as a computer jargon phrase, well-documented in a Wikipedia entry, describing how software companies and other industries try out […]