Determining how a CMDB could help the business with a recall like the Dell laptop with a Sony battery fire hazard So, was your laptop affected by the recent Sony battery recall? I have a Dell Latitude D600 and had to check the serial number but fortunately the battery number did not match those on […]
Throw out ITIL, but keep the CMDB?
Dennis Drogseth talks about a case study where the company threw out ITIL but kept their CMDB Just read an interesting article in Network World’s Systems Management newsletter, “The jury’s in on the CMDB, or is it?” From it, I’d like to pull out two ideas that caught my eye, one is “In fact, awareness […]
Controversial ITIL blog asks the reality check questions
Taking a look at the ITIL Skeptic and his links I stumbled across The ITIL Skeptic’s blog today, reading on digg.com. An entry about the seeming impossibility of creating and maintaining a useful CMDB (Configuration Management Database) as defined by ITIL was an interesting read. But I suppose one answer is, don’t make it a […]