collaboration | Just Write Click

June 6, 2008 by annegentle

STC2008 – International Collaboration in Technical Communication

Here are my notes from the International Collaboration panel at the Society for Technical Communication conference. Moderator Alan Houser – He’s had one day of calls with people in four different countries. Asked questions of the four panelists: Rahul Prabhakar – Samsung currently, PC/Mac US edition, has a global mailing list, knows Korean language Bogo […]

January 11, 2008 by annegentle

Wikipatterns, the wiki, the book, teh awesome

I’ve gotten a review copy of WikiPatterns (the book) in the mail and I want to review it here and make sure everyone who reads my blog knows about this book and the WikiPatterns website. It’s a guide to getting the most out of your wiki and the most from collaboration with the people you […]

January 8, 2008 by annegentle

Specialized information hoarding

I get the greatest blog ideas from my lunch companions lately. This week it was a few former BMC writers. At BMC, the writers have an annual book exchange around the holiday time, and it was so popular we sometimes repeat it mid-year. At our book exchange, everyone would bring a wrapped book, place it […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]