Just Write Click

Technical writing with Continuous Integration and docs-as-code

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Casual users and Power users – what type of online help do they want?

I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance caught my eye. He has slide after slide of Facts listed based on research in user assistance. Facts from those important and […]

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I signed a book contract! Conversation and Community: The Social Web for Documentation

I signed a book contract! Conversation and Community: The Social Web for Documentation

I’m simply buzzing with excitement because the ink is drying on my first book contract, and it’s with XML Press with the capable Richard Hamilton at the helm. The title is Conversation and Community: The Social Web for Documentation. Here’s the announcement and description of the book. I’m nearly done writing it, the designer (the […]

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Handout download for Documentation with Blogs, Wikis, and Online Communities

Handout download for Documentation with Blogs, Wikis, and Online Communities

Ah, when I typed the title in the Quick Press book I originally wrote, “Documentation with Blogs, Wiis, and Online Communities.” If only we could write documentation with the haptic Wii controller. Brings a whole new meaning to drag and drop. 🙂 I’ve uploaded a handout for the presentation that Janet Swisher and I just […]