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May 20, 2008 by annegentle

Giving the subject matter expert a voice

I just completed a three mile run with the voice of Joan Benoit Samuelson in my ear through the techonlogy offered by iTunes and iPod and Nike’s iTunes store. Joan Benoit Samuelson is a famous US female marathon runner, and winner of the first women’s Olympic marathon. She is most certainly a subject matter expert […]

Filed Under: writing Tagged With: community, Nike, social networking

April 24, 2008 by annegentle

Here Comes Everybody: The Power of Organizing without Organizations

I’ve listened to about the first 45 minutes of Clay Shirky’s talk on “Here Comes Everybody: The Power of Organizing without Organizations.” http://cyber.law.harvard.edu/interactive/events/2008/02/shirky. Well worth the time spent – especially for my current employer’s product set, which enables organizations to manage their data used to communicate with and connect their members with each other through […]

Filed Under: social media, techpubs, wiki, writing Tagged With: community, membership, Ning, organization, social, wiki, writing

April 4, 2008 by annegentle

Technical writers and conversations

I’m continuing my musings on connected conversations and tech pubs since there were such great comments and conversations going on with it. I had an “ah ha” moment at SXSW Interactive, when one of the social media metrics panelists Rohit Bhargava said he sees three areas or channels for measurable conversations – Public Relations, Marketing […]

Filed Under: writing Tagged With: community, customer support, PR, public relations, social media, social networking, technical support, technical writing, techpubs

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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