I spoke with Rachel Potts, technical communications manager at Red Gate Software this week. They have done an innovative, seamless content combination for their Support Center (red-gate.com/supportcenter) to combine Author-it HTML output with technical support articles. Forums are one click away from those articles, and the authors include both technical writers and customer support pros. […]
There’s no crying in Agile!
I loved the line, as delivered by Tom Hanks in A League of Their Own, “There’s no crying in baseball!” I know there are times when the crying must happen without delay. I don’t believe most workplaces actively encourage crying – at least not outside of acting careers. When I’ve read Agile practitioner reports that […]
Content curation – a manifesto
The phrase “content curator” was one I had to define in the glossary of my book. It seems now that content curator is an idea that others are writing about as well. RJ Jacquez, Adobe product evangelist, tweeted a link to an article about Content Curation on the site Social Media Today titled “Manifesto for […]