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February 27, 2009 by annegentle

Managing Writers book includes well-earned experience stories

Richard Hamilton’s new book, Managing Writers: A Real World Guide to Managing Technical Documentation, is clearly organized and a fast read. It often reads like a reference guide, a book you could keep on your bookshelf for years to come. It is a reference guide in my view, because you can go straight to the […]

Filed Under: techpubs Tagged With: content management, DITA, management, writing, XML

December 15, 2008 by annegentle

Social media and web content writings

I’ve got more blog entries published on the Duo Consulting blog about social profiles, blogging policies, widgets for your web content (I like to call it bling for your blog) and general posts about online interaction and learning. I really enjoy blogging for Duo because it’s encouraging me to research in areas that are important […]

Filed Under: social media Tagged With: analytics, blogging, blogging policy, CMS, content management, search, social media, web content, web design, web sites

August 15, 2008 by annegentle

Darwin Information Typing Architecture (DITA) reading list

Darwin Information Typing Architecture (DITA) reading list

Here’s a reading list for DITA materials when you’re just getting started. I’ve been fielding some questions via email and IM about DITA lately, and pulled this blog post out of my drafts. I hope it’s helpful. Learning more about DITA http://justwriteclick.com/2006/05/18/learning-more-about-dita/ Getting started with DITA http://justwriteclick.com/2007/04/12/getting-started-with-dita/ Structured writing, structured documentation http://www.mbwest.com/Rants-and-raves.htm BMC Case Study […]

Filed Under: DITA, techpubs, work, writing Tagged With: Blast Radius, BMC Software, content management, DITA, ISTC, reading list, Rockley Group, STC, technical writing

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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