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February 13, 2009 by annegentle

InfoSlicer is released to the world

Let the remixing begin. I just got word today that the Infoslicer project has been checked into the Sugar code repository at http://git.sugarlabs.org/projects/infoslicer, and released under the GPLv2 license. Can I get a whoohoo? Oh yeah! Infoslicer is a Sugar Activity that enables students and instructors around the world to assemble Wikipedia articles into new […]

November 11, 2008 by annegentle

How does search affect delivery and presentation methods?

Search technology and its application by our users is an ever-growing aspect of technical documentation today. How many times have you seen “I found the following Microsoft Knowledge Base article using a Google search.” (or have you been guilty of doing the same yourself?) I say “guilty” because it’s funny that Microsoft has built the […]

June 4, 2008 by annegentle

STC2008 – From Nightclub DJ to Content Management Consultant

Subtitle: Developing a Business Career The Content Wrangler Way From the ever entertaining Scott Abel, this was an invigorating session that still kicks you in the butt to get out of your whiney mode and into a winner mode. Sounds cheesy to repeat, but it worked. Here are my notes from the session. I’d love […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]