content | Just Write Click

April 28, 2008 by annegentle

Putting content into context in a wiki – especially in a large environment

An interesting read on the front page of wordpress.com of all places. I enjoy random clicking, and this one came up with a great commentary on the difficulty of using a wiki to get how to information. From Learning about Second Life from Google: Over at SL, the main source of information is on the […]

April 18, 2008 by annegentle

Wiki as online help source

A response to the question, Wiki-to-Help? on the Help Authoring Tool Yahoo Group. One of our test engineers (and the lead developer of our company wiki) just approached me with the idea of using our company’s internal wiki as the central repository for all company material and using it to generate online help. I’m following […]

February 27, 2008 by annegentle

DITA and wiki hybrids – they’re here

Lisa Dyer and Alan Porter presented at last week’s DITA Central Texas User Group meeting, and both told tales of end-user doc written and sourced in DITA, with wikitext in mind as an output. About 20 people attended and we all enjoyed the show. I wanted to post my notes to follow up, and I’ll […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]