Technical writing with Continuous Integration and docs-as-code
I spoke with Rachel Potts, technical communications manager at Red Gate Software this week. They have done an innovative, seamless content combination for their Support Center (red-gate.com/supportcenter) to combine Author-it HTML output with technical support articles. Forums are one click away from those articles, and the authors include both technical writers and customer support pros. […]
I’ve been working on some collaborative authoring scenarios for our Agile teams – we’re going from 5 people to 47 people in total who could author external or internal documentation within our two week sprints. Turns out, we likely represent some trends in the enterprise – Forrester just released a report about benchmarking your collaboration […]
I loved the line, as delivered by Tom Hanks in A League of Their Own, “There’s no crying in baseball!” I know there are times when the crying must happen without delay. I don’t believe most workplaces actively encourage crying – at least not outside of acting careers. When I’ve read Agile practitioner reports that […]