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July 22, 2012 by annegentle

Choose Conversation and Community

We’re closing in on the second edition of my book being released and available! I’m super excited about it. I can’t stop thinking about it. On the way back from the O’Reilly Open Source Convention, I started doodling in a new notebook when all “items with an on/off switch” had to be off, and came […]

Filed Under: social media Tagged With: collaboration, community, conversation, documentation, social media, social networking, social web

September 28, 2011 by annegentle

Why Wiki?

In OpenStack-land, the wiki was chosen before I got here. It has a couple of flaws for my vision for open source documentation, which became more apparent when I recently outlined my reasoning for what content goes where. By walking through the “what goes where” talk about documentation and audience, I realized something about the […]

Filed Under: techpubs, wiki Tagged With: collaboration, comments, community, content, content management, conversation, DocBook, documentation, edits, openstack, techcomm, techpubs, wiki, XML

February 27, 2010 by annegentle

Become a fan of my book!

I’ve put together a Facebook page for my book, Conversation and Community. I’ve had requests for a place for people to talk about the ideas in the book, and after talking it over with others, I settled on Facebook as a good place to bring together all the different sorts of communicators who have found […]

Filed Under: social media Tagged With: community, conversation, Facebook, fan, technical communication, writers, writing

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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