I’ll be presenting Documentation as Conversation at the Austin STC meeting Tuesday October 7th. Austin When Tuesday October 7th 6:00 – 6:30 PM: Networking 6:30 – 7:30 PM: Program 7:45 – 9:00 PM: Networking dinner Austin Where UT Commons Center – Room 1.138 [Map] Then in November I’m going to make the trip to the […]
Reasons for moving towards a conversation, towards collaboration, towards the community
What if your user’s guide had to read like an Instant Messaging, or IM conversation – quick, real-time questions, fast answers, and tailored to nearly every potential customer situation? Harry Miller from Microsoft pondered this very question in a podcast in the mid-2000s. Sometimes users expect precise answers from their user guide. When you work […]
How can we go towards documentation as conversation?
Tell me… and I will forget. Show me… and I will remember. Involve me… and I will understand. -Confucius Documentation as conversation means getting closer to the users and helping them perform well. Over the years experts such as JoAnn Hackos and Jared Spool have told us that this type of user-centered design and focus […]