Technical writing with Continuous Integration and docs-as-code
I recently needed the assistance of Apple Care when my iTunes account went a little wonky. Long story short, I needed to disconnect my iTunes account from my credit card. The support rep was friendly, kind, and understanding. She worked pretty quickly within the system to get me what I needed. All in all, a […]
Sarah O’Keefe wrote up a nice summary of the WritersUA Pundits Panel, and Bogo Vatovec (of Bovacon) made a statement something like this: Introverted technical writers will not be writing help any more and will be replaced with experts moderating support forums. … Technical writers can no longer afford to hide in their cubes, they […]
eBay starts the biggest commercial wiki yet I love finding good examples of wikis, so my ears perked up when I saw the new eBay Wiki pop on my radar screen via the Read/Write Web blog. It’s part of their Community content authoring efforts and it’ll be exciting to watch it grow and mature. The […]