DIGG | Just Write Click

June 25, 2008 by annegentle

Creating social media versus social networking

An interesting comparison and contrast with two recently added time-sink temptations while online. As of a few weeks ago, you can submit news stories to the new WriterRiver.com, a digg clone site with the clever Sink or Float capability on news stories, built by Tom Johnson who writes the IdRatherBeWriting blog. A few months ago, […]

June 5, 2007 by annegentle

Watching web goings-on live with visualizations

Watching activities live on the internet, especially in the Web 2.0 space, offers endless entertainment. I have a fascination with the “live” sites where you can visualize what’s going on across an entire site such as Twitter, Flickr, Digg, or Del.icio.us. It appears to be mostly for entertainment value, although I’m sure that researchers and […]

August 25, 2006 by annegentle

Facing the Dell laptop with a Sony battery recall… can a CMDB help?

Determining how a CMDB could help the business with a recall like the Dell laptop with a Sony battery fire hazard So, was your laptop affected by the recent Sony battery recall? I have a Dell Latitude D600 and had to check the serial number but fortunately the battery number did not match those on […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]