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October 4, 2006 by annegentle

A new DITA Open Toolkit release and brand new DITA newbie blog

A couple of blog-worthy items in the DITA world Just announced last week, the DITA Open ToolKit has a version 1.3 release available now. One exciting addition for those of us who have struggled with the installation process is an all-inclusive installation package for the Open Tool Kit with everything but Java. Robert Anderson describes […]

Filed Under: DITA, talk.bmc Tagged With: DITA, DITA Open Toolkit, XML

September 14, 2006 by annegentle

Turning information into DITA topics

What would you do to make this particular type of content into topics? I’ve been looking at content at BMC and determining whether it belongs in a concept, reference, or task topic using DITA’s definition of a topic. I had one particular item that seemed like it could be arranged in several different ways with […]

Filed Under: talk.bmc Tagged With: DITA, DITA topic, structured authoring, topic authoring

August 22, 2006 by annegentle

DITA Open Toolkit now has a user guide

Just released last week, the DITA Open ToolKit now has its own User Guide Don Day just announced the release of the DITA Open ToolKit User Guide, which you can download from the Open Source website as a PDF or as HTML. Naturally, it was authored using DITA. My tiny contribution to some of the […]

Filed Under: talk.bmc Tagged With: Darwin Information Typing Architecture, DITA, DITA Open Toolkit

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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