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December 13, 2007 by annegentle

The Rockley Blog – wiki’s delivery mechanisms

The Rockley Blog – wiki’s delivery mechanisms

I’m thoroughly enjoying the new Rockley Blog at http://rockley.com/blog/. I’m so glad Steve Manning and Ann Rockley are blogging, especially about wikis. I appreciated Steve’s post “Wikis for Documentation” especially where he says that the delivery side is the weak point still. Agreed, but I have seen pockets of improvement there and need to be […]

Filed Under: wiki Tagged With: CMS, Confluence, DITA, documentation, Documentum, flossmanuals, OLPC, open source, techpubs, Twiki, wiki, XO

December 4, 2007 by annegentle

Author-it and converting UTF-16 to UTF-8

In trying to modify multiple Author-it topics (okay, 5,119 topics) with variable assignments, I have had to work with the XML output that Author-it exports. To export to XML, you select a topic or multi-select topics, then right-click on the selection and choose XML > Save to file. Turns out, Author-it outputs its XML encoded […]

Filed Under: tools Tagged With: author-it, AuthorIT, DITA, identity template, software, techpubs, tools, UTF, UTF-16, UTF-8, writing, XML, XSLT

November 29, 2007 by annegentle

Q and A about Author-it and DITA – guest post from Mike Stockman

I read this recent conversation on the author-it-users Yahoo Group with interest. I haven’t had a need to author DITA topics with Author-it, so I have to rely on others for information on how it works. With Mike Stockman’s and Tony Watkin’s permission, I’ve written their Q&A as a blog entry. Tony: What are your […]

Filed Under: tools Tagged With: author-it, DITA, information architecture, OASIS, online help, PDF, technical writing, techpubs, troubleshooting, user assistance, Word, XHTML, XML

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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