This article was original published in the June 2007 issue of the CIDM Best Practices Newsletter. It is re-published in its entirety with the permission of the Center for Information Development Management. In this article, we examine an increasingly popular development methodology from the Extreme Programming family—Agile development—and how technical writers can operate successfully in […]
What if users wrote the manuals?
A real world look at wikis with Wikipedia as the case study… who is creating that content, anyway? Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I’m reading “Who Writes Wikipedia” which is a study on how Wikipedia is edited and maintained. Is it really “a […]
Product documentation can make a difference
In reading this article that compares Solaris to Linux, something caught my eye about the product documentation Yes, the quality of the documentation will be noticed when it stands above the crowd, and people will compare technical docs product to product. This article titled Solaris Review: Solaris Welcome Home! by Brandon Werner that I found […]