In OpenStack-land, the wiki was chosen before I got here. It has a couple of flaws for my vision for open source documentation, which became more apparent when I recently outlined my reasoning for what content goes where. By walking through the “what goes where” talk about documentation and audience, I realized something about the […]
Social Support and Documentation Communities
Stories of Social Media Sticking in Unlikely Places Saying, “No one reads the manual” just doesn’t hold water any more. Social technology has intersected even the classic user manual. There’s always someone who will read a book. But their true motivation may be a desire to become an expert on a forum or on Twitter, […]
Trends and Open Source Writing
I get the greatest emails sometimes, thanks to my blog. Here’s the lead-in line that especially piqued my interest: “I’m researching trends in technical communication for a grad-level writing class,” She had me at trends in technical communication. And research. So of course, I read on. ” and I’ve found lots of posts on the […]