documentation | Just Write Click

January 14, 2011 by annegentle

Open Help is Open

The tech writers who are established, recognized figures in open source you can probably count on your fingers and toes. About two years ago they gathered for the Writing Open Source conference, hosted by Emma Jane Hogbin. I couldn’t attend myself – it was the year of the pinata bat incident. But the group of […]

November 23, 2010 by annegentle

OpenStack Doc Sprinting

What a week! I’m recovered and finally able to reflect on our recent OpenStack Design Summit. As you may have seen on the OpenStack Blog, we gave out three documentation awards to those who made a difference in the latest OpenStack release, Austin, by contributing documentation either on Etherpad or by submitting images or writing […]

December 11, 2009 by annegentle

Agile Across the Enterprise

As a guest post on The Agile Executive blog, I was invited by Israel Gat to describe book sprints as an Agile method for documentation. Here is the beginning of the post and I encourage you to read the rest and comment on it there. One of the Agile Manifesto’s basic balance equations is valuing […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]