I’m always on the lookout for examples of social media tools used to write and maintain online help. One trend I think I am seeing is the use of blogs as the basic release notes for new features in products, especially web applications. Examples are new Google Calendar features and SmugMug, where the entire blog […]
How many roles can a documentation expert have in a company?
Harjot Dhodi asked, “What is the difference in the role of: Document Architect, Template Designer, Writer, Technical Editor, and Production Editor? Can a person be told to handle all these roles?” I’ll try to examine these roles one at a time, and then answer the final question last. Document Architect – Typically this person has […]
Upcoming presentations in Austin and Houston
I’ll be presenting Documentation as Conversation at the Austin STC meeting Tuesday October 7th. Austin When Tuesday October 7th 6:00 – 6:30 PM: Networking 6:30 – 7:30 PM: Program 7:45 – 9:00 PM: Networking dinner Austin Where UT Commons Center – Room 1.138 [Map] Then in November I’m going to make the trip to the […]