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September 27, 2008 by annegentle

Upcoming presentations in Austin and Houston

I’ll be presenting Documentation as Conversation at the Austin STC meeting Tuesday October 7th. Austin When Tuesday October 7th 6:00 – 6:30 PM: Networking 6:30 – 7:30 PM: Program 7:45 – 9:00 PM: Networking dinner Austin Where UT Commons Center – Room 1.138 [Map] Then in November I’m going to make the trip to the […]

Filed Under: social media, techpubs, tools, wiki, writing Tagged With: BookSprint, conversation, documentation, FLOSS, FOSS, wiki

May 8, 2008 by annegentle

DocTrain West 2008 – Bob Glushko, Document Engineering

Bob Glushko blogs at docordie.blogspot.com, great blog name and a fascinating presentation. I liked that he shared and described his semi-retirement as verbalizing his desire to be a beach bum to his wife, but his wife said, I still like my job and I want to work, so go get a job! He has been […]

Filed Under: writing Tagged With: back end, design, document, documentation, engineering, front end, staging, wiki

March 12, 2008 by annegentle

Amazing conversations and meeting amazing people at SXSW Interactive

South by Southwest Interactive is a big web design/blogging conference in downtown Austin. There are thousands of people here for it in 2008. It’s crazy busy. The latest excitement was in a friend’s panel where people tried to stage an uprising on both Twitter and in the meebo room at meebo.com/sxsw, set up specifically for […]

Filed Under: writing Tagged With: BarCamp, barcampaustin, documentation, Lombardi, meebo, sxsw, sxsw2008, sxswi, Tom Parish, wiki, Ynema Mangum, youtube

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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