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February 25, 2008 by annegentle

Wiki for documentation

Wiki for documentation

Stewart Mader has created a series of videos available at www.ikiw.org/21days called 21 Days of Wiki Adoption. Each video is short, encapsulated, and easily digested when you need a break. I’m really enjoying them, and the cool US map background behind Stewart. Day 12 is Documentation. Great ideas there, involving authoring in the wiki and […]

Filed Under: wiki Tagged With: documentation, markup, wiki, wikitext, writing

December 13, 2007 by annegentle

The Rockley Blog – wiki’s delivery mechanisms

The Rockley Blog – wiki’s delivery mechanisms

I’m thoroughly enjoying the new Rockley Blog at http://rockley.com/blog/. I’m so glad Steve Manning and Ann Rockley are blogging, especially about wikis. I appreciated Steve’s post “Wikis for Documentation” especially where he says that the delivery side is the weak point still. Agreed, but I have seen pockets of improvement there and need to be […]

Filed Under: wiki Tagged With: CMS, Confluence, DITA, documentation, Documentum, flossmanuals, OLPC, open source, techpubs, Twiki, wiki, XO

August 4, 2007 by annegentle

What makes a doc plan Agile?

Does working in an Agile development environment change the documentation plan, or user information plan? For many writers, the purpose of a doc plan is to inform the stakeholders what you (or your team) intends to deliver for docs for a particular product release and when you will meet key milestones. Here’s an outline of […]

Filed Under: agile, techpubs Tagged With: agile, agility, doc plan, documentation, documentation plan, extreme programming, programming, scrum

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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