eBay | Just Write Click

July 4, 2007 by annegentle

Contributing to wikis as a technical writer

I’ve been researching an article for STC Intercom about wikis and technical documentation as discussed in my previous post. In about two years of my interest in the topic, I have only discovered a handful of examples of wikis used for end-user documentation for a technical product. And sometimes I even stretched the term “technical […]

July 8, 2006 by annegentle

eBay offers an informative wiki

eBay starts the biggest commercial wiki yet I love finding good examples of wikis, so my ears perked up when I saw the new eBay Wiki pop on my radar screen via the Read/Write Web blog. It’s part of their Community content authoring efforts and it’ll be exciting to watch it grow and mature. The […]

March 22, 2006 by annegentle

RSS Roundup

I’ve been reading and learning about RSS (Really Simple Syndication) lately and thought I’d share RSS must be hitting the big time since Microsoft will support RSS reading in the new version of Internet Explorer, IE7. Charlie Wood (he’s an enterprise RSS expert here in Austin) has already noticed that IE7 won’t be supporting password-protected […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]