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May 3, 2010 by annegentle

Words, Made for People By People

As Sarah O’Keefe said just before Erin McKean‘s keynote at the STC Summit in Dallas today, here’s a woman who got Venture Capital for a word-related business. That’s so unique, you’ve got to be interested in what she has to say! Erin was an excellent speaker – she related her opener to the recent news […]

January 8, 2009 by annegentle

How many roles can a documentation expert have in a company?

Harjot Dhodi asked, “What is the difference in the role of: Document Architect, Template Designer, Writer, Technical Editor, and Production Editor? Can a person be told to handle all these roles?” I’ll try to examine these roles one at a time, and then answer the final question last. Document Architect – Typically this person has […]

July 20, 2008 by annegentle

STC Intercom – Editorial Calendar progress

Thanks everyone for the great comments and feedback on our starting list of theme and article ideas for STC Intercom‘s 2009 editorial calendar. I appreciate that comments are still coming in, from all around the globe. I’m enjoying the international and generational communication we’re seeing, so thanks very much! We posted ideas and requested feedback […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]