Email has become a universal conversation mechanism for business to business notification, customer to business communication, you name it. If you’re not doing so already, you can add email links so that readers can send emailed feedback to your technical documentation team. With advanced mailto markup you can automatically enter a subject line, indicate who […]
Conversational robots
Move over qmail mailer-daemon*, Little MOO from moo.com is my new favorite polite responder. Check out the auto-response I received after asking their support team a question using their webform. New favorite polite robot responder: “Remember, I’m just a bit of software, so please don’t reply to this email. You’ll find our Service Agents far […]