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April 6, 2009 by annegentle

Social networking and generalizations

I’ve seen a few too many email blasts and blog entries with a lead that dramatizes social media with these sweeping generalizations about age groups using social software. The average age of Twitter users is 32, so any line about 30-40 year olds is plain wrong. The average age of Facebook users skews upwards due […]

Filed Under: social media, techpubs Tagged With: Facebook, groups, networking, social networking, social web, twitter

August 7, 2007 by annegentle

Non-profits, organizations, and social media

I have gathered several questions recently related to social media and non-profits using technology to further their causes. Many other people are writing about this with much more authority than I, but I would like to share my perspective and link like crazy to the experts. What sites or tools are defined as social media? […]

Filed Under: nptech, social media Tagged With: causes, CRM, event planning, Facebook, griefers, Linden bucks, mashup, media 2.0, MySpace, new media, nptech, Red Cross, Second Life, social media, wiki

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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