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March 19, 2009 by annegentle

Firefox Book Sprint complete!

Wow, we did it! A book in two days thanks to a great group of writers, an excellent Subject Matter Expert, and remote contributors from Calgary to Moscow to Bangalore. This sprint was our first serious attempt to include remote contributors from anywhere. We had about 14 remote writers with at least 5-7 in the […]

Filed Under: techpubs Tagged With: Book Sprint, BookSprint, browser, Firefox, Floss Manuals, free, web, wiki

February 16, 2009 by annegentle

Understanding foundations before tools

I’ve been following the latest Book Sprint at Eyebeam in New York City with interest as it is a bit of a unique project. They took a textbook that used all proprietary software for the exercises and examples, and re-wrote the book so that the exercises can be completed using all free software instead. Think […]

Filed Under: techpubs, wiki Tagged With: Book Sprint, BookSprint, Floss Manuals, free, GIMP, Illustrator, Inkscape, KompoZer, open source, Photoshop, Scribus, wiki

July 24, 2008 by annegentle

New look, same content

New look, same content

Just updated my blog with a new green theme, Corpgreen from Blog Oh Blog. I think I’ve tweaked appropriately, such as changing the RSS feed URL in the welcome.php file, but do let me know if you see anything amiss. I also got the Identicons plugin working again, which are those neat icons for a […]

Filed Under: tools, writing Tagged With: Blog Oh Blog, free, theme, WordPress

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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