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October 25, 2008 by annegentle

Notes from CenTX DITA Users Group – panel on the DITA Maturity Model

For our October meeting, we simply asked several Austin-based techpubs teams to review the DITA Maturity Model and to think ahead of time about how you would position your own DITA efforts: Where do you think your team is in the adoption ladder? Where do you want to be? The DITA Maturity Model: A Stepwise […]

January 18, 2008 by annegentle

Two panels on wikis and structured authoring such as DITA

There are two upcoming Central Texas DITA User Group meetings that you don’t want to miss if you’re looking into wikis for documentation. Jan. 1/23/08 Ben Allums, Quadralay – wiki.webworks.com Chris Almond, IBM – internal wiki Anne Gentle, OLPC – wiki.laptop.org and www.flossmanuals.net Ragan Haggard, Sun – www.opends.org/wiki Feb. 2/21/08 David Cramer, Motive – internal […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]