Technical writing with Continuous Integration and docs-as-code
Since I write user assistance for a living, I’m naturally drawn to the devices the Google Wave team is implementing in order to teach people how to use Google Wave. For me, there were a few waves in my inbox from the start. First, Doctor Wave, impersonating a Bill Nye the Science Guy character appears […]
I’ve been collecting decent search data for only about three months now, after an initial misconfiguration. Since we have multiple help sites and multiple search engines, some of the data from the early months of implementation isn’t as useful – for example, I didn’t have the code quite right for stripping out the parameters from […]
Search technology and its application by our users is an ever-growing aspect of technical documentation today. How many times have you seen “I found the following Microsoft Knowledge Base article using a Google search.” (or have you been guilty of doing the same yourself?) I say “guilty” because it’s funny that Microsoft has built the […]