It went all too quickly, but for the past few months I’ve been working with Tom Parish on podcast production at talk.bmc.com. I’ve since decided I can’t juggle quite that many balls in the air, but I’m pleased with how these podcasts turned out. I learned a lot about the behind-the-scenes work of recruiting interviewees, […]
Transforming coins into donations using technology
I’m impressed when technology is used to transfer loose change into donations to charity I’m in the Sunnyvale BMC office this week, and I’m learning a lot about Configuration Management and how IT departments can manage desktops and servers, automatically sending patches and updates. I’m trying to put myself in the role of an IT […]
Learning a lot by reading through the ITIL glossary
I’m impressed with the level of detail the OGC has for their vocabulary surrounding ITIL In working on a glossary of terms for Business Service Management, I’ve discovered the ITIL glossary, version 3.0, and I’m reading it with interest. It’s a writing task taken very seriously with wonderful cross referencing and consistency of terms and […]