IT Operations | Just Write Click

December 22, 2005 by annegentle

Revisiting dirty jobs in IT…

I’ve found some answers to the question I posed earlier, what are IT’s dirtiest jobs? Jason Hiner over at techrepublic.com (registration required, I believe) just started a thread asking, What are the worst jobs in IT? accompanied by the counter question, What are the best jobs in IT? Great question, one I’ve asked here before […]

December 20, 2005 by annegentle

IT-related resolutions for the new year

The new year is ever nearer, and here are some new year’s resolutions for both information technology experts and technologists in general. Pick up a copy of Time Management for System Administrators for productivity tips that speak to the sys admin life. I just read the first page of Chapter 4 and the best quote […]

December 15, 2005 by annegentle

More business and IT connections

If you didn’t already know that business and IT have real connections that matter to customers, here are a couple more examples. I like the user experience blog This Is Broken. There are two recent entries that caught my eye as examples of connecting IT procedures to customer-facing services. This post showcases an error in […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]