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May 23, 2006 by annegentle

SplunkBase – tag your IT

A wiki as a technical information repository, for sysadmins by sysadmins Cote passed along SplunkBase to me a while back as an example of a wiki that houses technical information, and it looks like Slashdot got a hold of SplunkBase early in April with SplunkBase Brings IT Troubleshooting Wiki to the Masses. I had challenged […]

Filed Under: talk.bmc Tagged With: IT, SplunkBase, wiki

December 20, 2005 by annegentle

IT-related resolutions for the new year

The new year is ever nearer, and here are some new year’s resolutions for both information technology experts and technologists in general. Pick up a copy of Time Management for System Administrators for productivity tips that speak to the sys admin life. I just read the first page of Chapter 4 and the best quote […]

Filed Under: talk.bmc Tagged With: IT, IT Management, IT Operations

December 20, 2005 by annegentle

IT managers wish lists for 2006

A summary description of an article featuring many IT managers and their wishes for 2006 This article called ” What matters most” in the Australia-based The Age newspaper gets to the heart of what IT Managers wish for most in 2006. At the top of many of the manager’s list is an even closer alignment […]

Filed Under: talk.bmc Tagged With: IT

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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