It went all too quickly, but for the past few months I’ve been working with Tom Parish on podcast production at talk.bmc.com. I’ve since decided I can’t juggle quite that many balls in the air, but I’m pleased with how these podcasts turned out. I learned a lot about the behind-the-scenes work of recruiting interviewees, […]
ITIL blog roundup
I offer a collection of ITIL links For your Friday reading and perusal or for bookmarking and saving for later: Office of Government Commerce, originators of ITIL, homepage: http://www.itil.co.uk/ Real World ITIL blog: http://blog.evergreensys.com/ IT Skeptic blog: http://www.itskeptic.org/ ITIL Community forum: http://itilcommunity.com Dr. ITIL blog: http://www.dritil.blogspot.com/ An ITIL project in the real world blog: http://itil4real.blogspot.com/ […]
Learning a lot by reading through the ITIL glossary
I’m impressed with the level of detail the OGC has for their vocabulary surrounding ITIL In working on a glossary of terms for Business Service Management, I’ve discovered the ITIL glossary, version 3.0, and I’m reading it with interest. It’s a writing task taken very seriously with wonderful cross referencing and consistency of terms and […]