Breaking down best practices by making the parts easily accessible Alterpoint is located in Austin (where I’m located) and makes network management software that is integrated with our BMC Remedy Action Request System and BMC now resells their product, DeviceAuthority. With just a couple of “follow this idea” clicks, as often happens when I read […]
Throw out ITIL, but keep the CMDB?
Dennis Drogseth talks about a case study where the company threw out ITIL but kept their CMDB Just read an interesting article in Network World’s Systems Management newsletter, “The jury’s in on the CMDB, or is it?” From it, I’d like to pull out two ideas that caught my eye, one is “In fact, awareness […]
Controversial ITIL blog asks the reality check questions
Taking a look at the ITIL Skeptic and his links I stumbled across The ITIL Skeptic’s blog today, reading on digg.com. An entry about the seeming impossibility of creating and maintaining a useful CMDB (Configuration Management Database) as defined by ITIL was an interesting read. But I suppose one answer is, don’t make it a […]