ITIL | Just Write Click

April 7, 2006 by annegentle

Follow up for ITIL and monitoring

I posted a scenario last week and got some feedback from the CONTROL-M folks Shortly after posting my ITIL and monitoring scenario about BMC Performance Manager notifying CONTROL-M that an SAP job was failing, I got a great response about how CONTROL-M even takes it a step further towards ITIL ideals with the Batch Impact […]

February 17, 2006 by annegentle

An ITIL-centric search engine

Dr. ITiL tipped me off to a specialized search engine for ITIL There’s a new research tool for those of us learning about and researching ITIL (Information Technology Infrastructure Library). You can find it at www.ITServiceToday.com. I’ve used it and I like the categories it gives you to search within — like Google’s Images, News, […]

December 30, 2005 by annegentle

GamingWorks BV developed the Apollo 13 ITIL experience

Despite my inability to read Dutch, I got a nice note telling me who created the Apollo 13 ITIL game simulation I’ve been meaning to blog about this for a while, and I apologize for my tardiness! A few weeks ago I received a nice email from Jan Schilt, Managing Director at Gaming Works BV, […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]