Lombardi | Just Write Click

October 25, 2008 by annegentle

Notes from CenTX DITA Users Group – panel on the DITA Maturity Model

For our October meeting, we simply asked several Austin-based techpubs teams to review the DITA Maturity Model and to think ahead of time about how you would position your own DITA efforts: Where do you think your team is in the adoption ladder? Where do you want to be? The DITA Maturity Model: A Stepwise […]

March 12, 2008 by annegentle

Amazing conversations and meeting amazing people at SXSW Interactive

South by Southwest Interactive is a big web design/blogging conference in downtown Austin. There are thousands of people here for it in 2008. It’s crazy busy. The latest excitement was in a friend’s panel where people tried to stage an uprising on both Twitter and in the meebo room at meebo.com/sxsw, set up specifically for […]

February 27, 2008 by annegentle

DITA and wiki hybrids – they’re here

Lisa Dyer and Alan Porter presented at last week’s DITA Central Texas User Group meeting, and both told tales of end-user doc written and sourced in DITA, with wikitext in mind as an output. About 20 people attended and we all enjoyed the show. I wanted to post my notes to follow up, and I’ll […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]