I’m impressed with the level of detail the OGC has for their vocabulary surrounding ITIL In working on a glossary of terms for Business Service Management, I’ve discovered the ITIL glossary, version 3.0, and I’m reading it with interest. It’s a writing task taken very seriously with wonderful cross referencing and consistency of terms and […]
Demystifying diet Coke and ITIL
Where I connect diet Coke and ITIL, oddly enough At my office, our Coke machines are on free vend. What a great employee benefit for a diet Coke drinker like me. It’s my coffee substitute. Unless I’m going to be giving a presentation (ItalktoofastwhenIdrinkcaffeine), I drink a lot of diet Coke. I’m very excited to […]