I just read a great post by Rajesh Setty on the Lateral Action blog called 9 Ways People Respond to Your Content Online. Maybe it’s because I’m in the final countdown before my book is permanently affixed to the pulp of dead trees, or maybe it’s because I’m looking at online user assistance tools to […]
Casual users and Power users – what type of online help do they want?
I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance caught my eye. He has slide after slide of Facts listed based on research in user assistance. Facts from those important and […]
Examples of blogs as online help and release notes
I’m always on the lookout for examples of social media tools used to write and maintain online help. One trend I think I am seeing is the use of blogs as the basic release notes for new features in products, especially web applications. Examples are new Google Calendar features and SmugMug, where the entire blog […]