online help | Just Write Click

January 6, 2009 by annegentle

Adobe AIR for an interactive children’s story book

Storybook Anytime is a Flash and Adobe AIR website for kids to have their own stories in a library. It’s a great example of Adobe AIR, a technology I’m curious about for online help use. Here’s a few screenshots of the website: Plus, the entire library is free to pre-schools, grade schools, and public libraries. […]

May 28, 2008 by annegentle

Can online help show “read wear?”

I’ve been re-reading Jakob Nielson’s Participation Inequality essay on useit.com, and the suggestion to some how show wear marks on content struck me this evening for some reason. I guess it’s because I’ve been working on Drupal recently, and discovered that Drupal documentation contains site recipies in the Drupal Handbook. What a nifty idea. Stick […]

April 18, 2008 by annegentle

Wiki as online help source

A response to the question, Wiki-to-Help? on the Help Authoring Tool Yahoo Group. One of our test engineers (and the lead developer of our company wiki) just approached me with the idea of using our company’s internal wiki as the central repository for all company material and using it to generate online help. I’m following […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]