open source | Just Write Click

March 24, 2017 by annegentle

How Pantheon Moved their Docs to GitHub

Check out this great case study by Rachel Whitton, Technical Content Editor at Pantheon. Their product is a website management platform for WordPress and Drupal and the case study is available on docslikecode.com. I love how eager and willing Rachel is to share her story with other practitioners who are wrangling content with these tools and […]

November 13, 2013 by annegentle

Reflecting on the OpenStack Summit in Hong Kong

We have come such a long way since November 9, 2010, when I attended my first-ever OpenStack Summit in San Antonio Texas. I couldn’t pronounce Vishvananda Ishaya’s name, I kept interchanging swift and nova code names, and I could hardly remember two Linux commands in a row. But I got some great t-shirts, kept asking […]

February 10, 2012 by annegentle

Open Advice Book Now Available

What we wish we had known when we started working on free open source software (FOSS) – that is the premise of this essay collection, Open Advice. What’s especially interesting to me after having read all 42 essays is there isn’t really a pattern like you’d see when looking at “what I would tell my […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]