I get the greatest emails sometimes, thanks to my blog. Here’s the lead-in line that especially piqued my interest: “I’m researching trends in technical communication for a grad-level writing class,” She had me at trends in technical communication. And research. So of course, I read on. ” and I’ve found lots of posts on the […]
Open Help is Open
The tech writers who are established, recognized figures in open source you can probably count on your fingers and toes. About two years ago they gathered for the Writing Open Source conference, hosted by Emma Jane Hogbin. I couldn’t attend myself – it was the year of the pinata bat incident. But the group of […]
Working at Rackspace with OpenStack
I’m finishing up my first partial week as a “Racker” – that’s what employees at Rackspace are called. I’m a special sort of a racker, a stacker, because I’ve joined the OpenStack team as the OpenStack Technical Writer. My wiki apprenticeship and open source documentation experiences with FLOSS Manuals gave me great training for this […]