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June 9, 2011 by annegentle

Observations from the Open Help Conference

Observations from the Open Help Conference

I attended the Open Help Conference in lush, green, over-20-inches-of-rain Cincinnati over the weekend and learned so much. I wanted to share my observations in a longer format than the 140 characters I used sporadically during the conference. First of all, if you want to read through the presentations, we’ve gathered them on the Open […]

Filed Under: techpubs, tools, wiki, work, writing Tagged With: open help, open source, openhelp, openstack, support, techcomm, techpubs

May 17, 2011 by annegentle

Crowdsourcing Inquisition

Crowdsourcing Inquisition

I consider myself a curious person. I was constantly questioning as a kid, much to the chagrin of my fifth grade teacher. I recall that he wrote in my yearbook, “Keep asking questions, but when you ask, listen and learn.” How fortunate I could become a professional technical writer, where curiosity and asking “how does […]

Filed Under: techpubs, tools, writing Tagged With: answers, crowdsourcing, openstack, questions, techpubs, writing

March 9, 2011 by annegentle

Trends and Open Source Writing

Trends and Open Source Writing

I get the greatest emails sometimes, thanks to my blog. Here’s the lead-in line that especially piqued my interest: “I’m researching trends in technical communication for a grad-level writing class,” She had me at trends in technical communication. And research. So of course, I read on. ” and I’ve found lots of posts on the […]

Filed Under: social media, work, writing Tagged With: community, documentation, open source, openstack

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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