openstack | Just Write Click

March 2, 2014 by annegentle

Finding an OpenStack Mentor

Last week I ran an internal “So You Want to be an OpenStack Contributor?” workshop showing the different ways to work on OpenStack. Here’s the slide show so you can see the way I approached it. As the Documentation Program Technical Lead you’d think I’d steer people straight to the documentation bug backlog, but I […]

February 2, 2014 by annegentle

OpenStack Operations Guide Mini Sprint

We held a two-day mini-sprint in Boston at the end of January to update the OpenStack Operations Guide. You may remember the first five-day sprint was in Austin in February 2013. This time, the sprint was shorter with fewer people in Boston and a few remote, but we had quite specific goals: Update from Folsom […]

November 18, 2013 by annegentle

Who Wrote OpenStack Havana Docs?

I know, I know, OpenStack is too obsessed with statistics for contributors. I agree! I want to rise above it but the trend release-over-release for docs is way too tempting for me in my research lab for documentation. So allow me to indulge in some analysis that is similar to my post about this last […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]